Hypertec & 8×8All-in-One Communications
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution—you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8×8’s proven methodology and innovative roadmap for the future deliver exactly this.
Voice and Telephony.
Adding new communication channels and scaling up or down becomes easy because you don’t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.
Collaborative Contact Center.
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.
With the powerful capabilities of 8×8 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8×8 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8×8 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8×8 integration enhances sales and service teams’ effectiveness by creating one system of engagement from communications to contact center to CRM.
Universal Team Messaging.
8×8 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.
91% of enterprises using team collaboration apps have 2 or more apps. That’s why 8×8 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies — this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8×8 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This “bring your own messaging” mantra is unique to 8×8 and something our customers are seeing great success with.
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn’t have to be limited to just within your organization.
The Most Integrated Video and Audio Conferencing.
Because 8×8 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8×8’s services and helps you avoid the need to purchase third party conferencing solutions.
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.