Hypertec & 8×8

The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.

The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution—you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8×8’s proven methodology and innovative roadmap for the future deliver exactly this.

The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8×8’s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.

The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.

With the powerful capabilities of 8×8 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8×8 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.

CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8×8 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8×8 integration enhances sales and service teams’ effectiveness by creating one system of engagement from communications to contact center to CRM.

8×8 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one — no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.

Because 8×8 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8×8’s services and helps you avoid the need to purchase third party conferencing solutions.

The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.