{"id":267265,"date":"2022-11-14T15:08:17","date_gmt":"2022-11-14T22:08:17","guid":{"rendered":"https:\/\/hypertecsp.com\/?page_id=267265"},"modified":"2023-02-06T11:49:26","modified_gmt":"2023-02-06T18:49:26","slug":"ucaas","status":"publish","type":"page","link":"https:\/\/hypertecsp.com\/en-CA\/cloud-solutions\/ucaas\/","title":{"rendered":"UCaaS"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Header Section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#000000&#8243; custom_padding=&#8221;|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;UCaaS&#8221; subhead=&#8221;UCaaS is a Cloud-Based Unified Communications Model&#8221; text_orientation=&#8221;center&#8221; background_overlay_color=&#8221;rgba(0,0,0,0.46)&#8221; content_max_width=&#8221;80%&#8221; content_max_width_tablet=&#8221;100%&#8221; content_max_width_phone=&#8221;100%&#8221; content_max_width_last_edited=&#8221;on|desktop&#8221; 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_module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dsm_breadcrumbs show_home_icon=&#8221;off&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; items_font=&#8221;Montserrat|600|||||||&#8221; current_font=&#8221;Montserrat|600|||||||&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/hypertecsp.com\/wp-content\/uploads\/AdobeStock_219286958-copy.jpg&#8221; title_text=&#8221;Smiling friendly female call-center agent with headset working o&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;align-self: center;&#8221; global_colors_info=&#8221;{}&#8221;][dsm_text_notation before_text=&#8221;Unified communications&#8221; notation_text=&#8221;as service&#8221; after_text=&#8221;<span style=%22color: #ff7b02;%22>.<\/span>&#8221; notation_color=&#8221;#FF7B02&#8243; notation_width=&#8221;2&#8243; notation_viewport=&#8221;71%&#8221; heading_html_tag=&#8221;h2&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Montserrat|700|||||||&#8221; header_text_color=&#8221;#000000&#8243; header_font_size=&#8221;36px&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||10px||false|false&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_text_notation][et_pb_text _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#000000&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>UCaaS also known as Unified Communications as a Service, is a cloud-based unified communications model that supports six different types of communications functions:<\/p>\n<ul>\n<li>Enterprise telephony<\/li>\n<li>Meetings (audio\/video\/web conferencing)<\/li>\n<li>Unified messaging<\/li>\n<li>Instant messaging and presence (personal and team)<\/li>\n<li>Mobility<\/li>\n<li>Communications-enabled business processes<\/li>\n<\/ul>\n<p>The UCaaS setup is owned, operated, and maintained by the provider. The typical characteristics of UCaaS includes multi-tenancy and self-service web portals for provisioning, management, and usage reporting. The provider distributes the applications from a common platform and licenses the service for a monthly charge.<\/p>\n<p>[\/et_pb_text][dsm_button button_one_text=&#8221;contact us&#8221; button_one_url=&#8221;\/en-CA\/contact\/&#8221; _builder_version=&#8221;4.18.1&#8243; _module_preset=&#8221;default&#8221; custom_button_one=&#8221;on&#8221; button_one_text_size=&#8221;15px&#8221; button_one_text_color=&#8221;#FFFFFF&#8221; button_one_bg_color=&#8221;#FF7B02&#8243; button_one_border_width=&#8221;0px&#8221; button_one_border_color=&#8221;#00DCED&#8221; button_one_border_radius=&#8221;52px&#8221; button_one_font=&#8221;Montserrat|600||on|||||&#8221; button_one_use_icon=&#8221;off&#8221; button_one_custom_padding=&#8221;10px|30px|10px|30px|true|true&#8221; custom_button_two=&#8221;on&#8221; button_two_text_size=&#8221;20px&#8221; button_two_text_color=&#8221;#3c3c3c&#8221; button_two_bg_color=&#8221;#FFFFFF&#8221; button_two_border_width=&#8221;0px&#8221; button_two_border_radius=&#8221;10px&#8221; 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header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;36px&#8221; max_width=&#8221;800px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wpb_text_column \">\n<div class=\"wpb_wrapper\">\n<h2>Functions of UCaaS<span style=\"color: #ff7b02;\">.<\/span><\/h2>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][dsm_icon_list _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1400px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Enterprise Telephony&#8221; image=&#8221;https:\/\/hypertecsp.com\/wp-content\/uploads\/enterprise.png&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Enterprise Telephony services are enterprise-grade versions of residential VoIP and business VoIP solutions that provide large organizations with advanced features and functionality such as private branch exchange (PBX) capabilities, conference calling, desk-to-desk calling, music on hold, and automation attendants.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Unified Messaging&#8221; image=&#8221;https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Unified Messaging is the integration of different forms of communication media that are all stored in one system, implemented into a single interface. In most traditional systems, messaging systems relied on their own systems, servers, or standalone devices.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Communications-enabled business processes&#8221; image=&#8221;https:\/\/hypertecsp.com\/wp-content\/uploads\/business-process.png&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>CsEBP is the integration of communications capabilities into software-enabled business procedures, applications, and technologies. CEBP enables communication between applications as well as between applications and humans to automate many components of business processes. The purpose is to optimize those processes and to ensure continuous, low-latency, real-time communications among the customer, suppliers, and employees of an enterprise.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;1400px&#8221; custom_margin_last_edited=&#8221;off|tablet&#8221; custom_padding_tablet=&#8221;0px||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Meetings (audio\/ video\/ web conferencing)&#8221; image=&#8221;https:\/\/hypertecsp.com\/wp-content\/uploads\/videomeeting.png&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The term &#8220;web conferencing&#8221; encompasses collaboration technologies that enable users to place calls via an application over the internet, through software downloaded locally to a computer or device, or in an on-premises environment.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Instant messaging and presence&#8221; image=&#8221;https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_font=&#8221;|700|||||||&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;15px&#8221; body_line_height=&#8221;1.5em&#8221; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Form of text-based communication in which two persons participate in a single conversation over their computers or mobile devices within an internet-based chatroom.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Mobility&#8221; image=&#8221;https:\/\/hypertecsp.com\/wp-content\/uploads\/mobile.png&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;76%&#8221; _builder_version=&#8221;4.17.6&#8243; 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