La solution.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
La s\u00e9rie X est le centre de communication pour les employ\u00e9s et les clients. Elle a \u00e9t\u00e9 con\u00e7ue sur la base d’une vaste exp\u00e9rience de travail avec les entreprises. Elle combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie d’\u00e9quipe, le centre de contact, l’analyse, les services et l’assistance dans une solution de communication compl\u00e8te. Cela transforme l’exp\u00e9rience client en permettant aux clients et aux employ\u00e9s d’interagir dans un seul syst\u00e8me d’engagement. Les entreprises peuvent d\u00e9sormais optimiser les pr\u00e9cieux moments d’engagement avec un seul ensemble de donn\u00e9es, dans un seul syst\u00e8me d’intelligence. Il en r\u00e9sulte un temps de r\u00e9solution plus rapide \u00e0 un co\u00fbt moindre et une meilleure exp\u00e9rience pour les clients et les employ\u00e9s.<\/p>\n
Le secteur de l’informatique est en train de vivre un changement massif, sous l’impulsion des nouvelles exigences des clients et des besoins de transformation num\u00e9rique, ce qui oblige les organisations informatiques \u00e0 \u00e9voluer. Les chefs d’entreprise attendent de plus en plus de l’informatique qu’elle participe et contribue \u00e0 la strat\u00e9gie commerciale, en plus de permettre la transformation num\u00e9rique. Il ne suffit pas de choisir une solution technologique – vous devez choisir une solution qui vous permettra de r\u00e9ussir de la s\u00e9lection du produit \u00e0 la mise en \u0153uvre, l’adoption et le soutien. La m\u00e9thodologie \u00e9prouv\u00e9e de 8\u00d78 et sa feuille de route innovante pour l’avenir offrent exactement cela.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.17.6″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_image src=”https:\/\/hypertecsp.com\/wp-content\/uploads\/8×8-transparent-logo-1024×471-1.png” title_text=”8×8-transparent-logo-1024×471″ _builder_version=”4.18.0″ _module_preset=”default” max_width=”70%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hypertecsp.com\/wp-content\/uploads\/8×8.jpg” title_text=”8×8″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#3259A7″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg” title_text=”call-center” _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nVoix et t\u00e9l\u00e9phonie.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n
Cela commence par la modernisation de votre syst\u00e8me t\u00e9l\u00e9phonique. Dans une organisation distribu\u00e9e, les syst\u00e8mes t\u00e9l\u00e9phoniques incoh\u00e9rents et d\u00e9connect\u00e9s sont difficiles \u00e0 mettre \u00e0 jour, ne peuvent pas s’adapter facilement au changement et manquent souvent d’analyses et de rapports pr\u00e9cis et opportuns. La consolidation vers un seul nuage pour les communications peut r\u00e9duire les co\u00fbts tout en offrant un service de meilleure qualit\u00e9 aux utilisateurs finaux. Cela vous permet d’\u00e9conomiser sur les investissements initiaux et les achats de mat\u00e9riel, d’\u00e9liminer les contrats annuels de maintenance et d’assistance et de r\u00e9duire les co\u00fbts \u00e9lev\u00e9s li\u00e9s au maintien de diff\u00e9rents op\u00e9rateurs t\u00e9l\u00e9phoniques pour des bureaux sp\u00e9cifiques.<\/p>\n
L’ajout de nouveaux canaux de communication et l’augmentation ou la r\u00e9duction de la taille de l’entreprise deviennent faciles car vous n’avez pas \u00e0 vous soucier de l’impact sur votre infrastructure existante. Le fait de disposer d’une solution en nuage pour la t\u00e9l\u00e9phonie, la messagerie d’\u00e9quipe, la vid\u00e9oconf\u00e9rence et le centre de contact permet au service informatique d’ajouter, de d\u00e9placer ou de supprimer des utilisateurs tr\u00e8s rapidement, car il n’a qu’une seule application \u00e0 administrer et \u00e0 maintenir.<\/p>\n
[\/et_pb_text][dsm_button button_one_text=”contactez” button_one_url=”\/fr-CA\/contactez\/” _builder_version=”4.18.1″ _module_preset=”default” custom_button_one=”on” button_one_text_size=”15px” button_one_text_color=”#FFFFFF” button_one_bg_color=”#FF7B02″ button_one_border_width=”0px” button_one_border_color=”#00DCED” button_one_border_radius=”52px” button_one_font=”Montserrat|600||on|||||” button_one_use_icon=”off” button_one_custom_padding=”10px|30px|10px|30px|true|true” custom_button_two=”on” button_two_text_size=”20px” button_two_text_color=”#3c3c3c” button_two_bg_color=”#FFFFFF” button_two_border_width=”0px” button_two_border_radius=”10px” button_two_font=”Ubuntu|300|||||||” button_two_icon=”$||divi||400″ button_two_icon_color=”#ffb200″ button_two_on_hover=”off” button_two_custom_margin_tablet=”” button_two_custom_margin_phone=”|||0px|false|false” button_two_custom_margin_last_edited=”on|phone” button_two_custom_padding=”10px|45px|10px|30px|true|false” custom_padding=”10px||||false|false” locked=”off” global_colors_info=”{}” button_one_bg_color__hover_enabled=”on|hover” button_one_bg_color__hover=”#000000″ button_one_bg_enable_color__hover=”on” button_one_border_color__hover_enabled=”on|desktop” button_one_border_color__hover=”#000000″ button_one_text_color__hover_enabled=”on|hover” button_one_text_color__hover=”#FFFFFF”][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#F5F5F7″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”left” header_2_text_color=”#000000″ header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nCentre de contact collaboratif.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
La prolif\u00e9ration des canaux de communication rend la collecte, l’agr\u00e9gation et l’analyse des informations clients de plus en plus difficiles. Gr\u00e2ce \u00e0 la solution consolid\u00e9e de centre de contact de 8\u00d78, qui combine les canaux d’interaction vocale, de chat, d’email et sociale, ainsi que la gestion des effectifs, les entreprises peuvent d\u00e9sormais r\u00e9agir rapidement aux demandes des clients et conserver le contexte et le contenu de chaque engagement \u00e0 mesure qu’il progresse dans le parcours d’achat ou d’assistance.<\/p>\n
L’interface utilisateur intuitive, bas\u00e9e sur le Web, permet aux agents du monde entier de travailler au bureau ou \u00e0 domicile. La gestion et les rapports centralis\u00e9s permettent aux superviseurs de g\u00e9rer les \u00e9quipes et de se concentrer sur l’am\u00e9lioration de la productivit\u00e9 des agents et de l’exp\u00e9rience client. Des fonctions telles que Expert Connect permettent aux agents de r\u00e9soudre les probl\u00e8mes d\u00e8s le premier contact gr\u00e2ce \u00e0 un acc\u00e8s int\u00e9gr\u00e9 \u00e0 des experts, partout dans le monde.<\/p>\n
Gr\u00e2ce aux puissantes capacit\u00e9s de 8\u00d78 Speech Analytics, les entreprises peuvent analyser le spectre complet de leurs interactions avec les clients et \u00e9couter les plus pertinentes, plut\u00f4t que quelques unes au hasard qui n’ont pas de contexte pr\u00e9d\u00e9termin\u00e9. 8\u00d78 comprend l’enregistrement des appels et, avec la transcription automatique de la parole en texte, peut extraire des informations pr\u00e9cieuses des conversations vocales enregistr\u00e9es.<\/p>\n
Les int\u00e9grations CRM et les interfaces de programmation d’application ouvertes multiplient la puissance de votre centre de contact gr\u00e2ce \u00e0 des services pr\u00e9int\u00e9gr\u00e9s, rapides \u00e0 d\u00e9ployer et pr\u00eats \u00e0 l’emploi. Gr\u00e2ce au pop \u00e9cran, 8\u00d78 X Series amplifie l’exp\u00e9rience utilisateur de NetSuite, Salesforce, Zendesk ou Microsoft Dynamics. L’int\u00e9gration de 8\u00d78 am\u00e9liore l’efficacit\u00e9 des \u00e9quipes de vente et de service en cr\u00e9ant un seul syst\u00e8me d’engagement, des communications au centre de contact en passant par le CRM.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg” title_text=”pexels-yan-krukov-8867434″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600×400-1.png” title_text=”Screenshot-2020-09-22-105016-600×400″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”left” header_2_text_color=”#000000″ header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nMessagerie d’\u00e9quipe universelle.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
8\u00d78 fournit une application unique pour la messagerie d’\u00e9quipe, la voix et les r\u00e9unions. Elle est disponible \u00e0 tout moment, depuis n’importe quel appareil. En un clic, vous pouvez passer d’un clavardage de groupe \u00e0 une vid\u00e9oconf\u00e9rence, ce qui facilite et acc\u00e9l\u00e8re le travail. Contrairement aux autres applications de messagerie d’\u00e9quipe, 8\u00d78 offre un acc\u00e8s instantan\u00e9 \u00e0 tous les employ\u00e9s, de sorte que la collaboration peut se faire entre les services, les unit\u00e9s commerciales et les \u00e9quipes de projet, et pas seulement au sein de petits groupes ou de poches de l’organisation.<\/p>\n
8\u00d78 fournit une application unique pour la messagerie d’\u00e9quipe, la voix et les r\u00e9unions. Elle est disponible \u00e0 tout moment, depuis n’importe quel appareil. En un clic, vous pouvez passer d’un clavardage de groupe \u00e0 une vid\u00e9oconf\u00e9rence, ce qui facilite et acc\u00e9l\u00e8re le travail. Contrairement aux autres applications de messagerie d’\u00e9quipe, 8\u00d78 offre un acc\u00e8s instantan\u00e9 \u00e0 tous les employ\u00e9s, de sorte que la collaboration peut se faire entre les services, les unit\u00e9s commerciales et les \u00e9quipes de projet, et pas seulement au sein de petits groupes ou de poches de l’organisation.<\/p>\n
91% des entreprises utilisant des applications de collaboration d’\u00e9quipe ont 2 applications ou plus. C’est pourquoi 8\u00d78 fournit une interop\u00e9rabilit\u00e9 en temps r\u00e9el avec des applications de chat tierces gr\u00e2ce \u00e0 notre fonctionnalit\u00e9 Sameroom. Permettez \u00e0 toutes les applications de messagerie de fonctionner comme un tout au sein des entreprises et entre elles – cela signifie que vous pouvez avoir une messagerie d’\u00e9quipe multiplateforme avec Slack, Chatter et plus de 20 autres applications de messagerie. La messagerie d’\u00e9quipe 8\u00d78 comble ces \u00eelots de communication et connecte tout le monde tout en leur permettant de continuer \u00e0 utiliser l’application de leur choix. Ce mantra \u00ab apportez votre propre messagerie \u00bb est unique \u00e0 8\u00d78 et nos clients connaissent un grand succ\u00e8s avec.<\/p>\n
Vous souhaitez utiliser la messagerie d’\u00e9quipe avec vos partenaires ou vos fournisseurs ? Vous pouvez d\u00e9sormais cr\u00e9er des salles multi-entreprises pour communiquer en temps r\u00e9el avec des partenaires externes. La collaboration ne doit pas se limiter au sein de votre organisation.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#F5F5F7″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”left” header_2_text_color=”#000000″ header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nLa vid\u00e9oconf\u00e9rence et l’audioconf\u00e9rence la plus int\u00e9gr\u00e9e.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
8\u00d78 Video Meetings vous permet de regrouper plusieurs applications de vid\u00e9oconf\u00e9rence, de messagerie d’\u00e9quipe et de t\u00e9l\u00e9phonie en une seule. Au lieu de demander \u00e0 vos employ\u00e9s de t\u00e9l\u00e9charger trois applications ou plus, ils n’en ont d\u00e9sormais besoin que d’une seule – plus de chaise pivotante pour eux ! Avec un tel niveau d’int\u00e9gration, il suffit d’un clic pour passer de l’appel au clavardage, puis \u00e0 la vid\u00e9oconf\u00e9rence, tout en conservant le contenu et le contexte en cours de route. Ce niveau de consolidation signifie \u00e9galement qu’il n’y a qu’une seule application \u00e0 administrer et \u00e0 configurer pour le service informatique. Le service informatique pourra d\u00e9sormais se consacrer \u00e0 des t\u00e2ches plus importantes.<\/p>\n
Comme 8\u00d78 Video Meetings est une solution de collaboration vid\u00e9o bas\u00e9e sur un navigateur, elle permet \u00e0 vos employ\u00e9s d’organiser et de g\u00e9rer des conf\u00e9rences audio et vid\u00e9o depuis un ordinateur de bureau ou un appareil mobile. Elle \u00e9tend la valeur des services de 8\u00d78 et vous permet d’\u00e9viter d’avoir \u00e0 acheter des solutions de conf\u00e9rence tierces.<\/p>\n
L’interface intuitive permet aux utilisateurs de trouver rapidement les fonctionnalit\u00e9s dont ils ont besoin. La planification des r\u00e9unions est facile gr\u00e2ce aux int\u00e9grations des calendriers Microsoft et Google. Chaque employ\u00e9 re\u00e7oit une URL personnelle de Videos Meetings qu’il peut partager avec des invit\u00e9s pour se r\u00e9unir \u00e0 tout moment. Pour les r\u00e9unions plus importantes, il est possible de diffuser des flux en direct directement sur YouTube. Videos Meetings est aliment\u00e9 par la technologie WebRTC afin que les invit\u00e9s puissent acc\u00e9der aux r\u00e9unions via un navigateur Internet sans avoir \u00e0 t\u00e9l\u00e9charger de plugins ou de logiciels sp\u00e9ciaux.\u00a0<\/p>\n
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[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg” alt=”Online Video Conference Work Webinar” title_text=”online-call” _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” custom_padding=”|40px||40px|false|false” custom_padding_tablet=”” custom_padding_phone=”|20px||20px|false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.17.6″ _module_preset=”default” width=”100%” max_width=”1400px” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” header_2_text_color=”#000000″ header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nCaract\u00e9ristiques.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][dsm_icon_list _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” width=”100%” max_width=”1400px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Voix et T\u00e9l\u00e9phonie” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png” icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Centre de contact” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
\u00a0D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Messagerie d’\u00e9quipe” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Vid\u00e9o et audio” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png” alt=”play button icon” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
La s\u00e9rie X est le centre de communication pour les employ\u00e9s et les clients. Elle a \u00e9t\u00e9 con\u00e7ue sur la base d\u2019une vaste exp\u00e9rience de travail avec les entreprises. Elle combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie d\u2019\u00e9quipe, le centre de contact, l\u2019analyse, les services et l\u2019assistance dans une solution de communication compl\u00e8te. Cela transforme l\u2019exp\u00e9rience client en permettant aux clients et aux employ\u00e9s d\u2019interagir dans un seul syst\u00e8me d\u2019engagement. Les entreprises peuvent d\u00e9sormais optimiser les pr\u00e9cieux moments d\u2019engagement avec un seul ensemble de donn\u00e9es, dans un seul syst\u00e8me d\u2019intelligence. Il en r\u00e9sulte un temps de r\u00e9solution plus rapide \u00e0 un co\u00fbt moindre et une meilleure exp\u00e9rience pour les clients et les employ\u00e9s.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":267927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
[et_pb_section fb_built=\"1\" fullwidth=\"on\" admin_label=\"Header Section\" _builder_version=\"4.16\" background_color=\"#000000\" custom_padding=\"|||\" locked=\"off\" global_colors_info=\"{}\"][et_pb_fullwidth_header title=\"Hypertec Direct & 8\u00d78\" subhead=\" All-in-One Communications\" background_overlay_color=\"rgba(0,0,0,0.46)\" content_max_width=\"70%\" content_max_width_tablet=\"100%\" content_max_width_phone=\"100%\" content_max_width_last_edited=\"on|desktop\" admin_label=\"Contents\" _builder_version=\"4.18.0\" title_font=\"Oswald|700|||||||\" title_text_align=\"left\" title_font_size=\"48px\" title_letter_spacing=\"0em\" title_line_height=\"1.5em\" content_line_height=\"1.4em\" subhead_font=\"Nunito|600|||||||\" subhead_font_size=\"20px\" subhead_line_height=\"1.9em\" background_color=\"rgba(255, 255, 255, 0)\" background_image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/AdobeStock_407958972-22.jpg\" parallax=\"on\" custom_button_one=\"on\" 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show_home_icon=\"off\" _builder_version=\"4.17.6\" _module_preset=\"default\" items_font=\"Montserrat|600|||||||\" current_font=\"Montserrat|600|||||||\" custom_margin=\"||||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][dsm_text_notation before_text=\"Why\" notation_text=\" 8\u00d78\" after_text=\".\" notation_color=\"#FF7B02\" notation_width=\"2\" notation_viewport=\"71%\" heading_html_tag=\"h2\" _builder_version=\"4.18.0\" _module_preset=\"default\" header_font=\"Montserrat|700|||||||\" header_text_color=\"#000000\" header_font_size=\"36px\" text_orientation=\"left\" custom_margin=\"||10px||false|false\" header_font_size_tablet=\"\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\"][\/dsm_text_notation][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"left\" global_colors_info=\"{}\"]<\/p>
The Solution.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.<\/p>
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution\u2014you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8\u00d78\u2019s proven methodology and innovative roadmap for the future deliver exactly this.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
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Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>
\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
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Voix et t\u00e9l\u00e9phonie.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n
Cela commence par la modernisation de votre syst\u00e8me t\u00e9l\u00e9phonique. Dans une organisation distribu\u00e9e, les syst\u00e8mes t\u00e9l\u00e9phoniques incoh\u00e9rents et d\u00e9connect\u00e9s sont difficiles \u00e0 mettre \u00e0 jour, ne peuvent pas s’adapter facilement au changement et manquent souvent d’analyses et de rapports pr\u00e9cis et opportuns. La consolidation vers un seul nuage pour les communications peut r\u00e9duire les co\u00fbts tout en offrant un service de meilleure qualit\u00e9 aux utilisateurs finaux. Cela vous permet d’\u00e9conomiser sur les investissements initiaux et les achats de mat\u00e9riel, d’\u00e9liminer les contrats annuels de maintenance et d’assistance et de r\u00e9duire les co\u00fbts \u00e9lev\u00e9s li\u00e9s au maintien de diff\u00e9rents op\u00e9rateurs t\u00e9l\u00e9phoniques pour des bureaux sp\u00e9cifiques.<\/p>\n
L’ajout de nouveaux canaux de communication et l’augmentation ou la r\u00e9duction de la taille de l’entreprise deviennent faciles car vous n’avez pas \u00e0 vous soucier de l’impact sur votre infrastructure existante. Le fait de disposer d’une solution en nuage pour la t\u00e9l\u00e9phonie, la messagerie d’\u00e9quipe, la vid\u00e9oconf\u00e9rence et le centre de contact permet au service informatique d’ajouter, de d\u00e9placer ou de supprimer des utilisateurs tr\u00e8s rapidement, car il n’a qu’une seule application \u00e0 administrer et \u00e0 maintenir.<\/p>\n
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\n\nCentre de contact collaboratif.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
La prolif\u00e9ration des canaux de communication rend la collecte, l’agr\u00e9gation et l’analyse des informations clients de plus en plus difficiles. Gr\u00e2ce \u00e0 la solution consolid\u00e9e de centre de contact de 8\u00d78, qui combine les canaux d’interaction vocale, de chat, d’email et sociale, ainsi que la gestion des effectifs, les entreprises peuvent d\u00e9sormais r\u00e9agir rapidement aux demandes des clients et conserver le contexte et le contenu de chaque engagement \u00e0 mesure qu’il progresse dans le parcours d’achat ou d’assistance.<\/p>\n
L’interface utilisateur intuitive, bas\u00e9e sur le Web, permet aux agents du monde entier de travailler au bureau ou \u00e0 domicile. La gestion et les rapports centralis\u00e9s permettent aux superviseurs de g\u00e9rer les \u00e9quipes et de se concentrer sur l’am\u00e9lioration de la productivit\u00e9 des agents et de l’exp\u00e9rience client. Des fonctions telles que Expert Connect permettent aux agents de r\u00e9soudre les probl\u00e8mes d\u00e8s le premier contact gr\u00e2ce \u00e0 un acc\u00e8s int\u00e9gr\u00e9 \u00e0 des experts, partout dans le monde.<\/p>\n
Gr\u00e2ce aux puissantes capacit\u00e9s de 8\u00d78 Speech Analytics, les entreprises peuvent analyser le spectre complet de leurs interactions avec les clients et \u00e9couter les plus pertinentes, plut\u00f4t que quelques unes au hasard qui n’ont pas de contexte pr\u00e9d\u00e9termin\u00e9. 8\u00d78 comprend l’enregistrement des appels et, avec la transcription automatique de la parole en texte, peut extraire des informations pr\u00e9cieuses des conversations vocales enregistr\u00e9es.<\/p>\n
Les int\u00e9grations CRM et les interfaces de programmation d’application ouvertes multiplient la puissance de votre centre de contact gr\u00e2ce \u00e0 des services pr\u00e9int\u00e9gr\u00e9s, rapides \u00e0 d\u00e9ployer et pr\u00eats \u00e0 l’emploi. Gr\u00e2ce au pop \u00e9cran, 8\u00d78 X Series amplifie l’exp\u00e9rience utilisateur de NetSuite, Salesforce, Zendesk ou Microsoft Dynamics. L’int\u00e9gration de 8\u00d78 am\u00e9liore l’efficacit\u00e9 des \u00e9quipes de vente et de service en cr\u00e9ant un seul syst\u00e8me d’engagement, des communications au centre de contact en passant par le CRM.<\/p>\n
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\n\nMessagerie d’\u00e9quipe universelle.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
8\u00d78 fournit une application unique pour la messagerie d’\u00e9quipe, la voix et les r\u00e9unions. Elle est disponible \u00e0 tout moment, depuis n’importe quel appareil. En un clic, vous pouvez passer d’un clavardage de groupe \u00e0 une vid\u00e9oconf\u00e9rence, ce qui facilite et acc\u00e9l\u00e8re le travail. Contrairement aux autres applications de messagerie d’\u00e9quipe, 8\u00d78 offre un acc\u00e8s instantan\u00e9 \u00e0 tous les employ\u00e9s, de sorte que la collaboration peut se faire entre les services, les unit\u00e9s commerciales et les \u00e9quipes de projet, et pas seulement au sein de petits groupes ou de poches de l’organisation.<\/p>\n
8\u00d78 fournit une application unique pour la messagerie d’\u00e9quipe, la voix et les r\u00e9unions. Elle est disponible \u00e0 tout moment, depuis n’importe quel appareil. En un clic, vous pouvez passer d’un clavardage de groupe \u00e0 une vid\u00e9oconf\u00e9rence, ce qui facilite et acc\u00e9l\u00e8re le travail. Contrairement aux autres applications de messagerie d’\u00e9quipe, 8\u00d78 offre un acc\u00e8s instantan\u00e9 \u00e0 tous les employ\u00e9s, de sorte que la collaboration peut se faire entre les services, les unit\u00e9s commerciales et les \u00e9quipes de projet, et pas seulement au sein de petits groupes ou de poches de l’organisation.<\/p>\n
91% des entreprises utilisant des applications de collaboration d’\u00e9quipe ont 2 applications ou plus. C’est pourquoi 8\u00d78 fournit une interop\u00e9rabilit\u00e9 en temps r\u00e9el avec des applications de chat tierces gr\u00e2ce \u00e0 notre fonctionnalit\u00e9 Sameroom. Permettez \u00e0 toutes les applications de messagerie de fonctionner comme un tout au sein des entreprises et entre elles – cela signifie que vous pouvez avoir une messagerie d’\u00e9quipe multiplateforme avec Slack, Chatter et plus de 20 autres applications de messagerie. La messagerie d’\u00e9quipe 8\u00d78 comble ces \u00eelots de communication et connecte tout le monde tout en leur permettant de continuer \u00e0 utiliser l’application de leur choix. Ce mantra \u00ab apportez votre propre messagerie \u00bb est unique \u00e0 8\u00d78 et nos clients connaissent un grand succ\u00e8s avec.<\/p>\n
Vous souhaitez utiliser la messagerie d’\u00e9quipe avec vos partenaires ou vos fournisseurs ? Vous pouvez d\u00e9sormais cr\u00e9er des salles multi-entreprises pour communiquer en temps r\u00e9el avec des partenaires externes. La collaboration ne doit pas se limiter au sein de votre organisation.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#F5F5F7″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”left” header_2_text_color=”#000000″ header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nLa vid\u00e9oconf\u00e9rence et l’audioconf\u00e9rence la plus int\u00e9gr\u00e9e.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
8\u00d78 Video Meetings vous permet de regrouper plusieurs applications de vid\u00e9oconf\u00e9rence, de messagerie d’\u00e9quipe et de t\u00e9l\u00e9phonie en une seule. Au lieu de demander \u00e0 vos employ\u00e9s de t\u00e9l\u00e9charger trois applications ou plus, ils n’en ont d\u00e9sormais besoin que d’une seule – plus de chaise pivotante pour eux ! Avec un tel niveau d’int\u00e9gration, il suffit d’un clic pour passer de l’appel au clavardage, puis \u00e0 la vid\u00e9oconf\u00e9rence, tout en conservant le contenu et le contexte en cours de route. Ce niveau de consolidation signifie \u00e9galement qu’il n’y a qu’une seule application \u00e0 administrer et \u00e0 configurer pour le service informatique. Le service informatique pourra d\u00e9sormais se consacrer \u00e0 des t\u00e2ches plus importantes.<\/p>\n
Comme 8\u00d78 Video Meetings est une solution de collaboration vid\u00e9o bas\u00e9e sur un navigateur, elle permet \u00e0 vos employ\u00e9s d’organiser et de g\u00e9rer des conf\u00e9rences audio et vid\u00e9o depuis un ordinateur de bureau ou un appareil mobile. Elle \u00e9tend la valeur des services de 8\u00d78 et vous permet d’\u00e9viter d’avoir \u00e0 acheter des solutions de conf\u00e9rence tierces.<\/p>\n
L’interface intuitive permet aux utilisateurs de trouver rapidement les fonctionnalit\u00e9s dont ils ont besoin. La planification des r\u00e9unions est facile gr\u00e2ce aux int\u00e9grations des calendriers Microsoft et Google. Chaque employ\u00e9 re\u00e7oit une URL personnelle de Videos Meetings qu’il peut partager avec des invit\u00e9s pour se r\u00e9unir \u00e0 tout moment. Pour les r\u00e9unions plus importantes, il est possible de diffuser des flux en direct directement sur YouTube. Videos Meetings est aliment\u00e9 par la technologie WebRTC afin que les invit\u00e9s puissent acc\u00e9der aux r\u00e9unions via un navigateur Internet sans avoir \u00e0 t\u00e9l\u00e9charger de plugins ou de logiciels sp\u00e9ciaux.\u00a0<\/p>\n
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[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg” alt=”Online Video Conference Work Webinar” title_text=”online-call” _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” custom_padding=”|40px||40px|false|false” custom_padding_tablet=”” custom_padding_phone=”|20px||20px|false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.17.6″ _module_preset=”default” width=”100%” max_width=”1400px” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” header_2_text_color=”#000000″ header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nCaract\u00e9ristiques.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][dsm_icon_list _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” width=”100%” max_width=”1400px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Voix et T\u00e9l\u00e9phonie” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png” icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Centre de contact” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
\u00a0D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Messagerie d’\u00e9quipe” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Vid\u00e9o et audio” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png” alt=”play button icon” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
La s\u00e9rie X est le centre de communication pour les employ\u00e9s et les clients. Elle a \u00e9t\u00e9 con\u00e7ue sur la base d\u2019une vaste exp\u00e9rience de travail avec les entreprises. Elle combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie d\u2019\u00e9quipe, le centre de contact, l\u2019analyse, les services et l\u2019assistance dans une solution de communication compl\u00e8te. Cela transforme l\u2019exp\u00e9rience client en permettant aux clients et aux employ\u00e9s d\u2019interagir dans un seul syst\u00e8me d\u2019engagement. Les entreprises peuvent d\u00e9sormais optimiser les pr\u00e9cieux moments d\u2019engagement avec un seul ensemble de donn\u00e9es, dans un seul syst\u00e8me d\u2019intelligence. Il en r\u00e9sulte un temps de r\u00e9solution plus rapide \u00e0 un co\u00fbt moindre et une meilleure exp\u00e9rience pour les clients et les employ\u00e9s.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":267927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
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_builder_version=\"4.18.0\" _module_preset=\"default\" header_font=\"Montserrat|700|||||||\" header_text_color=\"#000000\" header_font_size=\"36px\" text_orientation=\"left\" custom_margin=\"||10px||false|false\" header_font_size_tablet=\"\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\"][\/dsm_text_notation][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"left\" global_colors_info=\"{}\"]<\/p>
The Solution.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.<\/p>
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution\u2014you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8\u00d78\u2019s proven methodology and innovative roadmap for the future deliver exactly this.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
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Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
Hypertec & 8x8: A Winning Combination | Hypertec SP<\/title>\n<meta name=\"description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hypertec & 8x8: A Winning Combination | Hypertec SP\" \/>\n<meta property=\"og:description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:site_name\" content=\"Hypertec SP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hypertecdirect\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-06T19:44:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@HypertecGroup\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"name\":\"Hypertec & 8x8: A Winning Combination | Hypertec SP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\"},\"datePublished\":\"2022-11-15T20:26:55+00:00\",\"dateModified\":\"2023-02-06T19:44:39+00:00\",\"description\":\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/home-new-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions infonuagiques\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"UCaaS\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Hypertec & 8×8: A Winning Combination\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/\",\"name\":\"Hypertec Solutions Partner\",\"description\":\"IT Solutions. 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Centre de contact collaboratif.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
La prolif\u00e9ration des canaux de communication rend la collecte, l’agr\u00e9gation et l’analyse des informations clients de plus en plus difficiles. Gr\u00e2ce \u00e0 la solution consolid\u00e9e de centre de contact de 8\u00d78, qui combine les canaux d’interaction vocale, de chat, d’email et sociale, ainsi que la gestion des effectifs, les entreprises peuvent d\u00e9sormais r\u00e9agir rapidement aux demandes des clients et conserver le contexte et le contenu de chaque engagement \u00e0 mesure qu’il progresse dans le parcours d’achat ou d’assistance.<\/p>\n
L’interface utilisateur intuitive, bas\u00e9e sur le Web, permet aux agents du monde entier de travailler au bureau ou \u00e0 domicile. La gestion et les rapports centralis\u00e9s permettent aux superviseurs de g\u00e9rer les \u00e9quipes et de se concentrer sur l’am\u00e9lioration de la productivit\u00e9 des agents et de l’exp\u00e9rience client. Des fonctions telles que Expert Connect permettent aux agents de r\u00e9soudre les probl\u00e8mes d\u00e8s le premier contact gr\u00e2ce \u00e0 un acc\u00e8s int\u00e9gr\u00e9 \u00e0 des experts, partout dans le monde.<\/p>\n
Gr\u00e2ce aux puissantes capacit\u00e9s de 8\u00d78 Speech Analytics, les entreprises peuvent analyser le spectre complet de leurs interactions avec les clients et \u00e9couter les plus pertinentes, plut\u00f4t que quelques unes au hasard qui n’ont pas de contexte pr\u00e9d\u00e9termin\u00e9. 8\u00d78 comprend l’enregistrement des appels et, avec la transcription automatique de la parole en texte, peut extraire des informations pr\u00e9cieuses des conversations vocales enregistr\u00e9es.<\/p>\n
Les int\u00e9grations CRM et les interfaces de programmation d’application ouvertes multiplient la puissance de votre centre de contact gr\u00e2ce \u00e0 des services pr\u00e9int\u00e9gr\u00e9s, rapides \u00e0 d\u00e9ployer et pr\u00eats \u00e0 l’emploi. Gr\u00e2ce au pop \u00e9cran, 8\u00d78 X Series amplifie l’exp\u00e9rience utilisateur de NetSuite, Salesforce, Zendesk ou Microsoft Dynamics. L’int\u00e9gration de 8\u00d78 am\u00e9liore l’efficacit\u00e9 des \u00e9quipes de vente et de service en cr\u00e9ant un seul syst\u00e8me d’engagement, des communications au centre de contact en passant par le CRM.<\/p>\n
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\n\nMessagerie d’\u00e9quipe universelle.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
8\u00d78 fournit une application unique pour la messagerie d’\u00e9quipe, la voix et les r\u00e9unions. Elle est disponible \u00e0 tout moment, depuis n’importe quel appareil. En un clic, vous pouvez passer d’un clavardage de groupe \u00e0 une vid\u00e9oconf\u00e9rence, ce qui facilite et acc\u00e9l\u00e8re le travail. Contrairement aux autres applications de messagerie d’\u00e9quipe, 8\u00d78 offre un acc\u00e8s instantan\u00e9 \u00e0 tous les employ\u00e9s, de sorte que la collaboration peut se faire entre les services, les unit\u00e9s commerciales et les \u00e9quipes de projet, et pas seulement au sein de petits groupes ou de poches de l’organisation.<\/p>\n
8\u00d78 fournit une application unique pour la messagerie d’\u00e9quipe, la voix et les r\u00e9unions. Elle est disponible \u00e0 tout moment, depuis n’importe quel appareil. En un clic, vous pouvez passer d’un clavardage de groupe \u00e0 une vid\u00e9oconf\u00e9rence, ce qui facilite et acc\u00e9l\u00e8re le travail. Contrairement aux autres applications de messagerie d’\u00e9quipe, 8\u00d78 offre un acc\u00e8s instantan\u00e9 \u00e0 tous les employ\u00e9s, de sorte que la collaboration peut se faire entre les services, les unit\u00e9s commerciales et les \u00e9quipes de projet, et pas seulement au sein de petits groupes ou de poches de l’organisation.<\/p>\n
91% des entreprises utilisant des applications de collaboration d’\u00e9quipe ont 2 applications ou plus. C’est pourquoi 8\u00d78 fournit une interop\u00e9rabilit\u00e9 en temps r\u00e9el avec des applications de chat tierces gr\u00e2ce \u00e0 notre fonctionnalit\u00e9 Sameroom. Permettez \u00e0 toutes les applications de messagerie de fonctionner comme un tout au sein des entreprises et entre elles – cela signifie que vous pouvez avoir une messagerie d’\u00e9quipe multiplateforme avec Slack, Chatter et plus de 20 autres applications de messagerie. La messagerie d’\u00e9quipe 8\u00d78 comble ces \u00eelots de communication et connecte tout le monde tout en leur permettant de continuer \u00e0 utiliser l’application de leur choix. Ce mantra \u00ab apportez votre propre messagerie \u00bb est unique \u00e0 8\u00d78 et nos clients connaissent un grand succ\u00e8s avec.<\/p>\n
Vous souhaitez utiliser la messagerie d’\u00e9quipe avec vos partenaires ou vos fournisseurs ? Vous pouvez d\u00e9sormais cr\u00e9er des salles multi-entreprises pour communiquer en temps r\u00e9el avec des partenaires externes. La collaboration ne doit pas se limiter au sein de votre organisation.<\/p>\n
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\n\nLa vid\u00e9oconf\u00e9rence et l’audioconf\u00e9rence la plus int\u00e9gr\u00e9e.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
8\u00d78 Video Meetings vous permet de regrouper plusieurs applications de vid\u00e9oconf\u00e9rence, de messagerie d’\u00e9quipe et de t\u00e9l\u00e9phonie en une seule. Au lieu de demander \u00e0 vos employ\u00e9s de t\u00e9l\u00e9charger trois applications ou plus, ils n’en ont d\u00e9sormais besoin que d’une seule – plus de chaise pivotante pour eux ! Avec un tel niveau d’int\u00e9gration, il suffit d’un clic pour passer de l’appel au clavardage, puis \u00e0 la vid\u00e9oconf\u00e9rence, tout en conservant le contenu et le contexte en cours de route. Ce niveau de consolidation signifie \u00e9galement qu’il n’y a qu’une seule application \u00e0 administrer et \u00e0 configurer pour le service informatique. Le service informatique pourra d\u00e9sormais se consacrer \u00e0 des t\u00e2ches plus importantes.<\/p>\n
Comme 8\u00d78 Video Meetings est une solution de collaboration vid\u00e9o bas\u00e9e sur un navigateur, elle permet \u00e0 vos employ\u00e9s d’organiser et de g\u00e9rer des conf\u00e9rences audio et vid\u00e9o depuis un ordinateur de bureau ou un appareil mobile. Elle \u00e9tend la valeur des services de 8\u00d78 et vous permet d’\u00e9viter d’avoir \u00e0 acheter des solutions de conf\u00e9rence tierces.<\/p>\n
L’interface intuitive permet aux utilisateurs de trouver rapidement les fonctionnalit\u00e9s dont ils ont besoin. La planification des r\u00e9unions est facile gr\u00e2ce aux int\u00e9grations des calendriers Microsoft et Google. Chaque employ\u00e9 re\u00e7oit une URL personnelle de Videos Meetings qu’il peut partager avec des invit\u00e9s pour se r\u00e9unir \u00e0 tout moment. Pour les r\u00e9unions plus importantes, il est possible de diffuser des flux en direct directement sur YouTube. Videos Meetings est aliment\u00e9 par la technologie WebRTC afin que les invit\u00e9s puissent acc\u00e9der aux r\u00e9unions via un navigateur Internet sans avoir \u00e0 t\u00e9l\u00e9charger de plugins ou de logiciels sp\u00e9ciaux.\u00a0<\/p>\n
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\n\nCaract\u00e9ristiques.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][dsm_icon_list _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” width=”100%” max_width=”1400px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Voix et T\u00e9l\u00e9phonie” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png” icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Centre de contact” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
\u00a0D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Messagerie d’\u00e9quipe” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Vid\u00e9o et audio” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png” alt=”play button icon” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
La s\u00e9rie X est le centre de communication pour les employ\u00e9s et les clients. Elle a \u00e9t\u00e9 con\u00e7ue sur la base d\u2019une vaste exp\u00e9rience de travail avec les entreprises. Elle combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie d\u2019\u00e9quipe, le centre de contact, l\u2019analyse, les services et l\u2019assistance dans une solution de communication compl\u00e8te. Cela transforme l\u2019exp\u00e9rience client en permettant aux clients et aux employ\u00e9s d\u2019interagir dans un seul syst\u00e8me d\u2019engagement. Les entreprises peuvent d\u00e9sormais optimiser les pr\u00e9cieux moments d\u2019engagement avec un seul ensemble de donn\u00e9es, dans un seul syst\u00e8me d\u2019intelligence. Il en r\u00e9sulte un temps de r\u00e9solution plus rapide \u00e0 un co\u00fbt moindre et une meilleure exp\u00e9rience pour les clients et les employ\u00e9s.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":267927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
[et_pb_section fb_built=\"1\" fullwidth=\"on\" admin_label=\"Header Section\" _builder_version=\"4.16\" background_color=\"#000000\" custom_padding=\"|||\" locked=\"off\" global_colors_info=\"{}\"][et_pb_fullwidth_header title=\"Hypertec Direct & 8\u00d78\" subhead=\" All-in-One Communications\" background_overlay_color=\"rgba(0,0,0,0.46)\" content_max_width=\"70%\" content_max_width_tablet=\"100%\" content_max_width_phone=\"100%\" content_max_width_last_edited=\"on|desktop\" admin_label=\"Contents\" _builder_version=\"4.18.0\" title_font=\"Oswald|700|||||||\" title_text_align=\"left\" title_font_size=\"48px\" title_letter_spacing=\"0em\" title_line_height=\"1.5em\" content_line_height=\"1.4em\" subhead_font=\"Nunito|600|||||||\" subhead_font_size=\"20px\" subhead_line_height=\"1.9em\" background_color=\"rgba(255, 255, 255, 0)\" background_image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/AdobeStock_407958972-22.jpg\" parallax=\"on\" custom_button_one=\"on\" 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show_home_icon=\"off\" _builder_version=\"4.17.6\" _module_preset=\"default\" items_font=\"Montserrat|600|||||||\" current_font=\"Montserrat|600|||||||\" custom_margin=\"||||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][dsm_text_notation before_text=\"Why\" notation_text=\" 8\u00d78\" after_text=\".\" notation_color=\"#FF7B02\" notation_width=\"2\" notation_viewport=\"71%\" heading_html_tag=\"h2\" _builder_version=\"4.18.0\" _module_preset=\"default\" header_font=\"Montserrat|700|||||||\" header_text_color=\"#000000\" header_font_size=\"36px\" text_orientation=\"left\" custom_margin=\"||10px||false|false\" header_font_size_tablet=\"\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\"][\/dsm_text_notation][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"left\" global_colors_info=\"{}\"]<\/p>
The Solution.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.<\/p>
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution\u2014you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8\u00d78\u2019s proven methodology and innovative roadmap for the future deliver exactly this.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>
\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
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Messagerie d’\u00e9quipe universelle.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
8\u00d78 fournit une application unique pour la messagerie d’\u00e9quipe, la voix et les r\u00e9unions. Elle est disponible \u00e0 tout moment, depuis n’importe quel appareil. En un clic, vous pouvez passer d’un clavardage de groupe \u00e0 une vid\u00e9oconf\u00e9rence, ce qui facilite et acc\u00e9l\u00e8re le travail. Contrairement aux autres applications de messagerie d’\u00e9quipe, 8\u00d78 offre un acc\u00e8s instantan\u00e9 \u00e0 tous les employ\u00e9s, de sorte que la collaboration peut se faire entre les services, les unit\u00e9s commerciales et les \u00e9quipes de projet, et pas seulement au sein de petits groupes ou de poches de l’organisation.<\/p>\n
8\u00d78 fournit une application unique pour la messagerie d’\u00e9quipe, la voix et les r\u00e9unions. Elle est disponible \u00e0 tout moment, depuis n’importe quel appareil. En un clic, vous pouvez passer d’un clavardage de groupe \u00e0 une vid\u00e9oconf\u00e9rence, ce qui facilite et acc\u00e9l\u00e8re le travail. Contrairement aux autres applications de messagerie d’\u00e9quipe, 8\u00d78 offre un acc\u00e8s instantan\u00e9 \u00e0 tous les employ\u00e9s, de sorte que la collaboration peut se faire entre les services, les unit\u00e9s commerciales et les \u00e9quipes de projet, et pas seulement au sein de petits groupes ou de poches de l’organisation.<\/p>\n
91% des entreprises utilisant des applications de collaboration d’\u00e9quipe ont 2 applications ou plus. C’est pourquoi 8\u00d78 fournit une interop\u00e9rabilit\u00e9 en temps r\u00e9el avec des applications de chat tierces gr\u00e2ce \u00e0 notre fonctionnalit\u00e9 Sameroom. Permettez \u00e0 toutes les applications de messagerie de fonctionner comme un tout au sein des entreprises et entre elles – cela signifie que vous pouvez avoir une messagerie d’\u00e9quipe multiplateforme avec Slack, Chatter et plus de 20 autres applications de messagerie. La messagerie d’\u00e9quipe 8\u00d78 comble ces \u00eelots de communication et connecte tout le monde tout en leur permettant de continuer \u00e0 utiliser l’application de leur choix. Ce mantra \u00ab apportez votre propre messagerie \u00bb est unique \u00e0 8\u00d78 et nos clients connaissent un grand succ\u00e8s avec.<\/p>\n
Vous souhaitez utiliser la messagerie d’\u00e9quipe avec vos partenaires ou vos fournisseurs ? Vous pouvez d\u00e9sormais cr\u00e9er des salles multi-entreprises pour communiquer en temps r\u00e9el avec des partenaires externes. La collaboration ne doit pas se limiter au sein de votre organisation.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_color=”#F5F5F7″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”default” custom_css_main_element=”align-self: center;” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”left” header_2_text_color=”#000000″ header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nLa vid\u00e9oconf\u00e9rence et l’audioconf\u00e9rence la plus int\u00e9gr\u00e9e.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
8\u00d78 Video Meetings vous permet de regrouper plusieurs applications de vid\u00e9oconf\u00e9rence, de messagerie d’\u00e9quipe et de t\u00e9l\u00e9phonie en une seule. Au lieu de demander \u00e0 vos employ\u00e9s de t\u00e9l\u00e9charger trois applications ou plus, ils n’en ont d\u00e9sormais besoin que d’une seule – plus de chaise pivotante pour eux ! Avec un tel niveau d’int\u00e9gration, il suffit d’un clic pour passer de l’appel au clavardage, puis \u00e0 la vid\u00e9oconf\u00e9rence, tout en conservant le contenu et le contexte en cours de route. Ce niveau de consolidation signifie \u00e9galement qu’il n’y a qu’une seule application \u00e0 administrer et \u00e0 configurer pour le service informatique. Le service informatique pourra d\u00e9sormais se consacrer \u00e0 des t\u00e2ches plus importantes.<\/p>\n
Comme 8\u00d78 Video Meetings est une solution de collaboration vid\u00e9o bas\u00e9e sur un navigateur, elle permet \u00e0 vos employ\u00e9s d’organiser et de g\u00e9rer des conf\u00e9rences audio et vid\u00e9o depuis un ordinateur de bureau ou un appareil mobile. Elle \u00e9tend la valeur des services de 8\u00d78 et vous permet d’\u00e9viter d’avoir \u00e0 acheter des solutions de conf\u00e9rence tierces.<\/p>\n
L’interface intuitive permet aux utilisateurs de trouver rapidement les fonctionnalit\u00e9s dont ils ont besoin. La planification des r\u00e9unions est facile gr\u00e2ce aux int\u00e9grations des calendriers Microsoft et Google. Chaque employ\u00e9 re\u00e7oit une URL personnelle de Videos Meetings qu’il peut partager avec des invit\u00e9s pour se r\u00e9unir \u00e0 tout moment. Pour les r\u00e9unions plus importantes, il est possible de diffuser des flux en direct directement sur YouTube. Videos Meetings est aliment\u00e9 par la technologie WebRTC afin que les invit\u00e9s puissent acc\u00e9der aux r\u00e9unions via un navigateur Internet sans avoir \u00e0 t\u00e9l\u00e9charger de plugins ou de logiciels sp\u00e9ciaux.\u00a0<\/p>\n
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[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg” alt=”Online Video Conference Work Webinar” title_text=”online-call” _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” custom_padding=”|40px||40px|false|false” custom_padding_tablet=”” custom_padding_phone=”|20px||20px|false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.17.6″ _module_preset=”default” width=”100%” max_width=”1400px” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” header_2_text_color=”#000000″ header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nCaract\u00e9ristiques.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][dsm_icon_list _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” width=”100%” max_width=”1400px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Voix et T\u00e9l\u00e9phonie” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png” icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Centre de contact” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
\u00a0D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Messagerie d’\u00e9quipe” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Vid\u00e9o et audio” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png” alt=”play button icon” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
La s\u00e9rie X est le centre de communication pour les employ\u00e9s et les clients. Elle a \u00e9t\u00e9 con\u00e7ue sur la base d\u2019une vaste exp\u00e9rience de travail avec les entreprises. Elle combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie d\u2019\u00e9quipe, le centre de contact, l\u2019analyse, les services et l\u2019assistance dans une solution de communication compl\u00e8te. Cela transforme l\u2019exp\u00e9rience client en permettant aux clients et aux employ\u00e9s d\u2019interagir dans un seul syst\u00e8me d\u2019engagement. Les entreprises peuvent d\u00e9sormais optimiser les pr\u00e9cieux moments d\u2019engagement avec un seul ensemble de donn\u00e9es, dans un seul syst\u00e8me d\u2019intelligence. Il en r\u00e9sulte un temps de r\u00e9solution plus rapide \u00e0 un co\u00fbt moindre et une meilleure exp\u00e9rience pour les clients et les employ\u00e9s.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":267927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
[et_pb_section fb_built=\"1\" fullwidth=\"on\" admin_label=\"Header Section\" _builder_version=\"4.16\" background_color=\"#000000\" custom_padding=\"|||\" locked=\"off\" global_colors_info=\"{}\"][et_pb_fullwidth_header title=\"Hypertec Direct & 8\u00d78\" subhead=\" All-in-One Communications\" background_overlay_color=\"rgba(0,0,0,0.46)\" content_max_width=\"70%\" content_max_width_tablet=\"100%\" content_max_width_phone=\"100%\" content_max_width_last_edited=\"on|desktop\" admin_label=\"Contents\" _builder_version=\"4.18.0\" title_font=\"Oswald|700|||||||\" title_text_align=\"left\" title_font_size=\"48px\" title_letter_spacing=\"0em\" title_line_height=\"1.5em\" content_line_height=\"1.4em\" subhead_font=\"Nunito|600|||||||\" subhead_font_size=\"20px\" subhead_line_height=\"1.9em\" background_color=\"rgba(255, 255, 255, 0)\" background_image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/AdobeStock_407958972-22.jpg\" parallax=\"on\" custom_button_one=\"on\" 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show_home_icon=\"off\" _builder_version=\"4.17.6\" _module_preset=\"default\" items_font=\"Montserrat|600|||||||\" current_font=\"Montserrat|600|||||||\" custom_margin=\"||||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][dsm_text_notation before_text=\"Why\" notation_text=\" 8\u00d78\" after_text=\".\" notation_color=\"#FF7B02\" notation_width=\"2\" notation_viewport=\"71%\" heading_html_tag=\"h2\" _builder_version=\"4.18.0\" _module_preset=\"default\" header_font=\"Montserrat|700|||||||\" header_text_color=\"#000000\" header_font_size=\"36px\" text_orientation=\"left\" custom_margin=\"||10px||false|false\" header_font_size_tablet=\"\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\"][\/dsm_text_notation][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"left\" global_colors_info=\"{}\"]<\/p>
The Solution.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.<\/p>
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution\u2014you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8\u00d78\u2019s proven methodology and innovative roadmap for the future deliver exactly this.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>
\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
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La vid\u00e9oconf\u00e9rence et l’audioconf\u00e9rence la plus int\u00e9gr\u00e9e.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ global_colors_info=”{}”]<\/p>\n
8\u00d78 Video Meetings vous permet de regrouper plusieurs applications de vid\u00e9oconf\u00e9rence, de messagerie d’\u00e9quipe et de t\u00e9l\u00e9phonie en une seule. Au lieu de demander \u00e0 vos employ\u00e9s de t\u00e9l\u00e9charger trois applications ou plus, ils n’en ont d\u00e9sormais besoin que d’une seule – plus de chaise pivotante pour eux ! Avec un tel niveau d’int\u00e9gration, il suffit d’un clic pour passer de l’appel au clavardage, puis \u00e0 la vid\u00e9oconf\u00e9rence, tout en conservant le contenu et le contexte en cours de route. Ce niveau de consolidation signifie \u00e9galement qu’il n’y a qu’une seule application \u00e0 administrer et \u00e0 configurer pour le service informatique. Le service informatique pourra d\u00e9sormais se consacrer \u00e0 des t\u00e2ches plus importantes.<\/p>\n
Comme 8\u00d78 Video Meetings est une solution de collaboration vid\u00e9o bas\u00e9e sur un navigateur, elle permet \u00e0 vos employ\u00e9s d’organiser et de g\u00e9rer des conf\u00e9rences audio et vid\u00e9o depuis un ordinateur de bureau ou un appareil mobile. Elle \u00e9tend la valeur des services de 8\u00d78 et vous permet d’\u00e9viter d’avoir \u00e0 acheter des solutions de conf\u00e9rence tierces.<\/p>\n
L’interface intuitive permet aux utilisateurs de trouver rapidement les fonctionnalit\u00e9s dont ils ont besoin. La planification des r\u00e9unions est facile gr\u00e2ce aux int\u00e9grations des calendriers Microsoft et Google. Chaque employ\u00e9 re\u00e7oit une URL personnelle de Videos Meetings qu’il peut partager avec des invit\u00e9s pour se r\u00e9unir \u00e0 tout moment. Pour les r\u00e9unions plus importantes, il est possible de diffuser des flux en direct directement sur YouTube. Videos Meetings est aliment\u00e9 par la technologie WebRTC afin que les invit\u00e9s puissent acc\u00e9der aux r\u00e9unions via un navigateur Internet sans avoir \u00e0 t\u00e9l\u00e9charger de plugins ou de logiciels sp\u00e9ciaux.\u00a0<\/p>\n
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[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg” alt=”Online Video Conference Work Webinar” title_text=”online-call” _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” custom_padding=”|40px||40px|false|false” custom_padding_tablet=”” custom_padding_phone=”|20px||20px|false|false” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”on|phone” _builder_version=”4.17.6″ _module_preset=”default” width=”100%” max_width=”1400px” custom_padding_tablet=”” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.1″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” header_2_text_color=”#000000″ header_2_font_size=”36px” max_width=”800px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n
\n\nCaract\u00e9ristiques.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][dsm_icon_list _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” width=”100%” max_width=”1400px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Voix et T\u00e9l\u00e9phonie” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png” icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Centre de contact” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
\u00a0D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Messagerie d’\u00e9quipe” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Vid\u00e9o et audio” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png” alt=”play button icon” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
La s\u00e9rie X est le centre de communication pour les employ\u00e9s et les clients. Elle a \u00e9t\u00e9 con\u00e7ue sur la base d\u2019une vaste exp\u00e9rience de travail avec les entreprises. Elle combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie d\u2019\u00e9quipe, le centre de contact, l\u2019analyse, les services et l\u2019assistance dans une solution de communication compl\u00e8te. Cela transforme l\u2019exp\u00e9rience client en permettant aux clients et aux employ\u00e9s d\u2019interagir dans un seul syst\u00e8me d\u2019engagement. Les entreprises peuvent d\u00e9sormais optimiser les pr\u00e9cieux moments d\u2019engagement avec un seul ensemble de donn\u00e9es, dans un seul syst\u00e8me d\u2019intelligence. Il en r\u00e9sulte un temps de r\u00e9solution plus rapide \u00e0 un co\u00fbt moindre et une meilleure exp\u00e9rience pour les clients et les employ\u00e9s.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":267927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
[et_pb_section fb_built=\"1\" fullwidth=\"on\" admin_label=\"Header Section\" _builder_version=\"4.16\" background_color=\"#000000\" custom_padding=\"|||\" locked=\"off\" global_colors_info=\"{}\"][et_pb_fullwidth_header title=\"Hypertec Direct & 8\u00d78\" subhead=\" All-in-One Communications\" background_overlay_color=\"rgba(0,0,0,0.46)\" content_max_width=\"70%\" content_max_width_tablet=\"100%\" content_max_width_phone=\"100%\" content_max_width_last_edited=\"on|desktop\" admin_label=\"Contents\" _builder_version=\"4.18.0\" title_font=\"Oswald|700|||||||\" title_text_align=\"left\" title_font_size=\"48px\" title_letter_spacing=\"0em\" title_line_height=\"1.5em\" content_line_height=\"1.4em\" subhead_font=\"Nunito|600|||||||\" subhead_font_size=\"20px\" subhead_line_height=\"1.9em\" background_color=\"rgba(255, 255, 255, 0)\" background_image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/AdobeStock_407958972-22.jpg\" parallax=\"on\" custom_button_one=\"on\" 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show_home_icon=\"off\" _builder_version=\"4.17.6\" _module_preset=\"default\" items_font=\"Montserrat|600|||||||\" current_font=\"Montserrat|600|||||||\" custom_margin=\"||||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][dsm_text_notation before_text=\"Why\" notation_text=\" 8\u00d78\" after_text=\".\" notation_color=\"#FF7B02\" notation_width=\"2\" notation_viewport=\"71%\" heading_html_tag=\"h2\" _builder_version=\"4.18.0\" _module_preset=\"default\" header_font=\"Montserrat|700|||||||\" header_text_color=\"#000000\" header_font_size=\"36px\" text_orientation=\"left\" custom_margin=\"||10px||false|false\" header_font_size_tablet=\"\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\"][\/dsm_text_notation][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"left\" global_colors_info=\"{}\"]<\/p>
The Solution.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.<\/p>
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution\u2014you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8\u00d78\u2019s proven methodology and innovative roadmap for the future deliver exactly this.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>
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Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
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Caract\u00e9ristiques.<\/span><\/h2>\n<\/div>\n<\/div>\n[\/et_pb_text][dsm_icon_list _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.18.0″ _module_preset=”default” width=”100%” max_width=”1400px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Voix et T\u00e9l\u00e9phonie” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png” icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Centre de contact” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
\u00a0D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Messagerie d’\u00e9quipe” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Vid\u00e9o et audio” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png” alt=”play button icon” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
La s\u00e9rie X est le centre de communication pour les employ\u00e9s et les clients. Elle a \u00e9t\u00e9 con\u00e7ue sur la base d\u2019une vaste exp\u00e9rience de travail avec les entreprises. Elle combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie d\u2019\u00e9quipe, le centre de contact, l\u2019analyse, les services et l\u2019assistance dans une solution de communication compl\u00e8te. Cela transforme l\u2019exp\u00e9rience client en permettant aux clients et aux employ\u00e9s d\u2019interagir dans un seul syst\u00e8me d\u2019engagement. Les entreprises peuvent d\u00e9sormais optimiser les pr\u00e9cieux moments d\u2019engagement avec un seul ensemble de donn\u00e9es, dans un seul syst\u00e8me d\u2019intelligence. Il en r\u00e9sulte un temps de r\u00e9solution plus rapide \u00e0 un co\u00fbt moindre et une meilleure exp\u00e9rience pour les clients et les employ\u00e9s.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":267927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
[et_pb_section fb_built=\"1\" fullwidth=\"on\" admin_label=\"Header Section\" _builder_version=\"4.16\" background_color=\"#000000\" custom_padding=\"|||\" locked=\"off\" global_colors_info=\"{}\"][et_pb_fullwidth_header title=\"Hypertec Direct & 8\u00d78\" subhead=\" All-in-One Communications\" background_overlay_color=\"rgba(0,0,0,0.46)\" content_max_width=\"70%\" content_max_width_tablet=\"100%\" content_max_width_phone=\"100%\" content_max_width_last_edited=\"on|desktop\" admin_label=\"Contents\" _builder_version=\"4.18.0\" title_font=\"Oswald|700|||||||\" title_text_align=\"left\" title_font_size=\"48px\" title_letter_spacing=\"0em\" title_line_height=\"1.5em\" content_line_height=\"1.4em\" subhead_font=\"Nunito|600|||||||\" subhead_font_size=\"20px\" subhead_line_height=\"1.9em\" background_color=\"rgba(255, 255, 255, 0)\" background_image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/AdobeStock_407958972-22.jpg\" parallax=\"on\" custom_button_one=\"on\" 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show_home_icon=\"off\" _builder_version=\"4.17.6\" _module_preset=\"default\" items_font=\"Montserrat|600|||||||\" current_font=\"Montserrat|600|||||||\" custom_margin=\"||||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][dsm_text_notation before_text=\"Why\" notation_text=\" 8\u00d78\" after_text=\".\" notation_color=\"#FF7B02\" notation_width=\"2\" notation_viewport=\"71%\" heading_html_tag=\"h2\" _builder_version=\"4.18.0\" _module_preset=\"default\" header_font=\"Montserrat|700|||||||\" header_text_color=\"#000000\" header_font_size=\"36px\" text_orientation=\"left\" custom_margin=\"||10px||false|false\" header_font_size_tablet=\"\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\"][\/dsm_text_notation][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"left\" global_colors_info=\"{}\"]<\/p>
The Solution.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.<\/p>
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution\u2014you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8\u00d78\u2019s proven methodology and innovative roadmap for the future deliver exactly this.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
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Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>
\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
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[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Centre de contact” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
\u00a0D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Messagerie d’\u00e9quipe” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8×8-1.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez ><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Vid\u00e9o et audio” url=”https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf” image=”https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png” alt=”play button icon” icon_placement=”left” _builder_version=”4.18.1″ _module_preset=”default” header_level=”h3″ header_font=”|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.5em” background_enable_color=”off” global_colors_info=”{}”]<\/p>\n
D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
La s\u00e9rie X est le centre de communication pour les employ\u00e9s et les clients. Elle a \u00e9t\u00e9 con\u00e7ue sur la base d\u2019une vaste exp\u00e9rience de travail avec les entreprises. Elle combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie d\u2019\u00e9quipe, le centre de contact, l\u2019analyse, les services et l\u2019assistance dans une solution de communication compl\u00e8te. Cela transforme l\u2019exp\u00e9rience client en permettant aux clients et aux employ\u00e9s d\u2019interagir dans un seul syst\u00e8me d\u2019engagement. Les entreprises peuvent d\u00e9sormais optimiser les pr\u00e9cieux moments d\u2019engagement avec un seul ensemble de donn\u00e9es, dans un seul syst\u00e8me d\u2019intelligence. Il en r\u00e9sulte un temps de r\u00e9solution plus rapide \u00e0 un co\u00fbt moindre et une meilleure exp\u00e9rience pour les clients et les employ\u00e9s.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":267927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
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show_home_icon=\"off\" _builder_version=\"4.17.6\" _module_preset=\"default\" items_font=\"Montserrat|600|||||||\" current_font=\"Montserrat|600|||||||\" custom_margin=\"||||false|false\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][\/dsm_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.17.6\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][dsm_text_notation before_text=\"Why\" notation_text=\" 8\u00d78\" after_text=\".\" notation_color=\"#FF7B02\" notation_width=\"2\" notation_viewport=\"71%\" heading_html_tag=\"h2\" _builder_version=\"4.18.0\" _module_preset=\"default\" header_font=\"Montserrat|700|||||||\" header_text_color=\"#000000\" header_font_size=\"36px\" text_orientation=\"left\" custom_margin=\"||10px||false|false\" header_font_size_tablet=\"\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\"][\/dsm_text_notation][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"left\" global_colors_info=\"{}\"]<\/p>
The Solution.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.<\/p>
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution\u2014you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8\u00d78\u2019s proven methodology and innovative roadmap for the future deliver exactly this.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>
\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
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\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
Hypertec & 8x8: A Winning Combination | Hypertec SP<\/title>\n<meta name=\"description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hypertec & 8x8: A Winning Combination | Hypertec SP\" \/>\n<meta property=\"og:description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:site_name\" content=\"Hypertec SP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hypertecdirect\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-06T19:44:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@HypertecGroup\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"name\":\"Hypertec & 8x8: A Winning Combination | Hypertec SP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\"},\"datePublished\":\"2022-11-15T20:26:55+00:00\",\"dateModified\":\"2023-02-06T19:44:39+00:00\",\"description\":\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/home-new-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions infonuagiques\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"UCaaS\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Hypertec & 8×8: A Winning Combination\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/\",\"name\":\"Hypertec Solutions Partner\",\"description\":\"IT Solutions. 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D\u00e9couvrez<\/span><\/span> <\/span>><\/span><\/strong><\/h4>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
La s\u00e9rie X est le centre de communication pour les employ\u00e9s et les clients. Elle a \u00e9t\u00e9 con\u00e7ue sur la base d\u2019une vaste exp\u00e9rience de travail avec les entreprises. Elle combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie d\u2019\u00e9quipe, le centre de contact, l\u2019analyse, les services et l\u2019assistance dans une solution de communication compl\u00e8te. Cela transforme l\u2019exp\u00e9rience client en permettant aux clients et aux employ\u00e9s d\u2019interagir dans un seul syst\u00e8me d\u2019engagement. Les entreprises peuvent d\u00e9sormais optimiser les pr\u00e9cieux moments d\u2019engagement avec un seul ensemble de donn\u00e9es, dans un seul syst\u00e8me d\u2019intelligence. Il en r\u00e9sulte un temps de r\u00e9solution plus rapide \u00e0 un co\u00fbt moindre et une meilleure exp\u00e9rience pour les clients et les employ\u00e9s.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":267927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
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_builder_version=\"4.18.0\" _module_preset=\"default\" header_font=\"Montserrat|700|||||||\" header_text_color=\"#000000\" header_font_size=\"36px\" text_orientation=\"left\" custom_margin=\"||10px||false|false\" header_font_size_tablet=\"\" header_font_size_phone=\"35px\" header_font_size_last_edited=\"on|phone\" locked=\"off\" global_colors_info=\"{}\"][\/dsm_text_notation][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"3_5,2_5\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"3_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"left\" global_colors_info=\"{}\"]<\/p>
The Solution.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.<\/p>
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution\u2014you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8\u00d78\u2019s proven methodology and innovative roadmap for the future deliver exactly this.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
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Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
Hypertec & 8x8: A Winning Combination | Hypertec SP<\/title>\n<meta name=\"description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hypertec & 8x8: A Winning Combination | Hypertec SP\" \/>\n<meta property=\"og:description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:site_name\" content=\"Hypertec SP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hypertecdirect\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-06T19:44:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@HypertecGroup\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"name\":\"Hypertec & 8x8: A Winning Combination | Hypertec SP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\"},\"datePublished\":\"2022-11-15T20:26:55+00:00\",\"dateModified\":\"2023-02-06T19:44:39+00:00\",\"description\":\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/home-new-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions infonuagiques\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"UCaaS\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Hypertec & 8×8: A Winning Combination\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/\",\"name\":\"Hypertec Solutions Partner\",\"description\":\"IT Solutions. 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The Solution.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The X Series is the communications hub for employees and customers. It has been designed based on extensive experience working with businesses. It combines voice, video conferencing, team messaging, contact center, analytics, services and support into a comprehensive communications solution. This transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data, in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.<\/p>
The IT industry is going through a massive shift, driven by new customer requirements and digital transformation needs which is requiring IT organizations to change. Business leaders are increasingly looking to IT for participation and contribution to business strategy in addition to enabling digital transformation. It is not enough to just pick a technology solution\u2014you need to choose a solution that will allow you to be successful from product selection to implementation, adoption, and support. 8\u00d78\u2019s proven methodology and innovative roadmap for the future deliver exactly this.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>
\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
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[\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/8x8-transparent-logo-1024x471-1.png\" title_text=\"8x8-transparent-logo-1024x471\" _builder_version=\"4.18.0\" _module_preset=\"default\" max_width=\"70%\" module_alignment=\"center\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-092212.png\" title_text=\"Screenshot 2020-09-22 092212\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#3259A7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/call-center.jpg\" title_text=\"call-center\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#FFFFFF\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Voice and Telephony.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#FFFFFF\" global_colors_info=\"{}\"]It starts with modernizing your phone system. In a distributed organization, inconsistent and disconnected phone systems are difficult to update, cannot easily adapt to change and often lack accurate and timely analytics and reporting. Consolidating to one cloud for communications can reduce costs while offering higher quality service to end users. Doing so allows you to save money on upfront capital investment and initial hardware purchases, eliminate annual maintenance and support contracts and reduce the high costs of maintaining different telephony carriers for specific offices.<\/p>
Adding new communication channels and scaling up or down becomes easy because you don\u2019t have to think about how your existing infrastructure is impacted. Having one cloud solution for telephony, team messaging, video conferencing and contact center makes it incredibly quick for IT to add, move or delete users due to having just one application to administer and maintain.[\/et_pb_text][dsm_button button_one_text=\"Get in touch\" _builder_version=\"4.18.1\" _module_preset=\"default\" custom_button_one=\"on\" button_one_text_size=\"15px\" button_one_text_color=\"#FFFFFF\" button_one_bg_color=\"#FF7B02\" button_one_border_width=\"0px\" button_one_border_color=\"#00DCED\" button_one_border_radius=\"52px\" button_one_font=\"Montserrat|600||on|||||\" button_one_use_icon=\"off\" button_one_custom_padding=\"10px|30px|10px|30px|true|true\" custom_button_two=\"on\" button_two_text_size=\"20px\" button_two_text_color=\"#3c3c3c\" button_two_bg_color=\"#FFFFFF\" button_two_border_width=\"0px\" button_two_border_radius=\"10px\" button_two_font=\"Ubuntu|300|||||||\" button_two_icon=\"$||divi||400\" button_two_icon_color=\"#ffb200\" button_two_on_hover=\"off\" button_two_custom_margin_tablet=\"\" button_two_custom_margin_phone=\"|||0px|false|false\" button_two_custom_margin_last_edited=\"on|phone\" button_two_custom_padding=\"10px|45px|10px|30px|true|false\" custom_padding=\"10px||||false|false\" hover_enabled=\"0\" locked=\"off\" global_colors_info=\"{}\" button_one_bg_color__hover_enabled=\"on|hover\" button_one_bg_color__hover=\"#000000\" button_one_bg_enable_color__hover=\"on\" button_one_border_color__hover_enabled=\"on|desktop\" button_one_border_color__hover=\"#000000\" button_one_text_color__hover_enabled=\"on|hover\" button_one_text_color__hover=\"#FFFFFF\" button_one_url=\"https:\/\/hypertecsp.com\/en-CA\/contact\/\" sticky_enabled=\"0\"][\/dsm_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
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Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
Hypertec & 8x8: A Winning Combination | Hypertec SP<\/title>\n<meta name=\"description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hypertec & 8x8: A Winning Combination | Hypertec SP\" \/>\n<meta property=\"og:description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:site_name\" content=\"Hypertec SP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hypertecdirect\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-06T19:44:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@HypertecGroup\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"name\":\"Hypertec & 8x8: A Winning Combination | Hypertec SP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\"},\"datePublished\":\"2022-11-15T20:26:55+00:00\",\"dateModified\":\"2023-02-06T19:44:39+00:00\",\"description\":\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/home-new-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions infonuagiques\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"UCaaS\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Hypertec & 8×8: A Winning Combination\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/\",\"name\":\"Hypertec Solutions Partner\",\"description\":\"IT Solutions. 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Collaborative Contact Center.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]The proliferation of communication channels makes collecting, aggregating and analyzing customer information increasingly difficult. With 8\u00d78\u2019s consolidated contact center solution combining voice, chat, email and social interaction channels along with workforce management, businesses can now quickly react to customer inquiries and maintain the context and content of each engagement as it progresses through the buying or support journey.<\/p>
The intuitive, web-based user interface enables agents across the globe to work either in the office or from home. Centralized management and reporting empower supervisors to manage teams and focus on improving agent productivity and customer experience. Features such as Expert Connect ensure agents can drive first contact resolution via embedded access to experts, anywhere in the world.<\/p>
With the powerful capabilities of 8\u00d78 Speech Analytics, companies can analyze the full spectrum of their customer interactions and listen to the most pertinent ones, rather than a random handful that have no predetermined context. 8\u00d78 includes call recording and, along with automated speech-to-text transcription, can extract valuable insights from recorded voice conversations.<\/p>
CRM integrations and Open APIs multiply the power of your contact center with ready-made services that are pre-integrated, quick to deploy, and ready to use. With screen pop, 8\u00d78 X Series amplifies your user experience of NetSuite, Salesforce, Zendesk, or Microsoft Dynamics. 8\u00d78 integration enhances sales and service teams\u2019 effectiveness by creating one system of engagement from communications to contact center to CRM.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
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Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
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[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/pexels-yan-krukov-8867434.jpg\" title_text=\"pexels-yan-krukov-8867434\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Screenshot-2020-09-22-105016-600x400-1.png\" title_text=\"Screenshot-2020-09-22-105016-600x400\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Universal Team Messaging.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 provides one application for team messaging, voice, and meetings. It\u2019s available anytime, from any device. With one click you can move from a group chat to a video conference, making work easier and faster. Unlike other team messaging applications, 8\u00d78 provides instant access for all employees, so that collaboration can occur across departments, business units, and project teams, not just within small groups or pockets of the organization.<\/p>
8\u00d78 Team Messaging supports both public and private Rooms so you can choose the audience with whom you collaborate on different topics. Where legal teams may want to collaborate on projects in an invite-only private room, marketing may prefer a public Room through which they can share company-wide updates and encourage transparency. You can @mention people, share files, send emojis, view read receipts, see presence, and follow or unfollow specific rooms as necessary to control your notifications and reduce the overall noise often associated with team messaging.<\/p>
91% of enterprises using team collaboration apps have 2 or more apps. That\u2019s why 8\u00d78 provides real-time interoperability with 3rd party chat applications through our Sameroom feature. Enable all messaging apps to work as one within and across companies \u2014 this means you can have cross-platform team messaging with Slack, Chatter, and 20+ more messaging apps. 8\u00d78 Team Messaging bridges these islands of communication and connects everyone while allowing them to continue using the application of their choice. This \u201cbring your own messaging\u201d mantra is unique to 8\u00d78 and something our customers are seeing great success with.<\/p>
Want to use team messaging with your partners or vendors? Now you can create multi-company rooms to communicate real time with external partners. Collaboration doesn\u2019t have to be limited to just within your organization.
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
[\/et_pb_text][\/et_pb_column][et_pb_column type=\"1_2\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_image src=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/online-call.jpg\" alt=\"Online Video Conference Work Webinar\" title_text=\"online-call\" _builder_version=\"4.18.1\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_enable_color=\"off\" custom_padding=\"|40px||40px|false|false\" custom_padding_tablet=\"\" custom_padding_phone=\"|20px||20px|false|false\" global_colors_info=\"{}\"][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" custom_padding_last_edited=\"on|phone\" _builder_version=\"4.17.6\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" custom_padding_tablet=\"\" custom_padding_phone=\"||0px||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"center\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>
\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
Hypertec & 8x8: A Winning Combination | Hypertec SP<\/title>\n<meta name=\"description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hypertec & 8x8: A Winning Combination | Hypertec SP\" \/>\n<meta property=\"og:description\" content=\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hypertecsp.com\/fr-CA\/solutions-infonuagiques\/ucaas\/hypertec-8x8-a-winning-combination\/\" \/>\n<meta property=\"og:site_name\" content=\"Hypertec SP\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hypertecdirect\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-06T19:44:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@HypertecGroup\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\",\"name\":\"Hypertec & 8x8: A Winning Combination | Hypertec SP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\"},\"datePublished\":\"2022-11-15T20:26:55+00:00\",\"dateModified\":\"2023-02-06T19:44:39+00:00\",\"description\":\"La s\u00e9rie 8X8 est le centre de communication pour les employ\u00e9s et les clients qui combine la voix, la vid\u00e9oconf\u00e9rence, la messagerie, le centre de contact et plus encore.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/hypertec-8x8-a-winning-combination\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/home-new-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions infonuagiques\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"UCaaS\",\"item\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/solutions-infonuagiques\\\/ucaas\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Hypertec & 8×8: A Winning Combination\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/#website\",\"url\":\"https:\\\/\\\/hypertecsp.com\\\/fr-CA\\\/\",\"name\":\"Hypertec Solutions Partner\",\"description\":\"IT Solutions. 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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.18.0\" _module_preset=\"default\" background_color=\"#F5F5F7\" custom_padding=\"||||false|false\" global_colors_info=\"{}\"][et_pb_row column_structure=\"1_2,1_2\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"1_2\" _builder_version=\"4.17.6\" _module_preset=\"default\" custom_css_main_element=\"align-self: center;\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" header_2_font=\"Montserrat|700|||||||\" header_2_text_align=\"left\" header_2_text_color=\"#000000\" header_2_font_size=\"36px\" max_width=\"800px\" module_alignment=\"center\" global_colors_info=\"{}\"]<\/p>
The Most Integrated Video and Audio Conferencing.<\/span><\/h2><\/div><\/div>[\/et_pb_text][et_pb_text _builder_version=\"4.18.0\" _module_preset=\"default\" text_font=\"Montserrat||||||||\" text_text_color=\"#000000\" global_colors_info=\"{}\"]8\u00d78 Video Meetings enables you to consolidate multiple apps for video conferencing, team messaging, and telephony into one. Instead of asking your employees to download 3 or more apps, they now only need one \u2014 no more swivel chair for them! With this level of integration, it takes just one click to move from call to chat to video conferencing while maintaining content and context along the way. This level of consolidation also means only one application to administer and configure for IT. Now IT will have the time to focus on higher-impact work.<\/p>
Because 8\u00d78 Video Meetings is a browser-based video collaboration solution, it allows your employees to host and manage audio and video conferences from a desktop or a mobile device. It extends the value of 8\u00d78\u2019s services and helps you avoid the need to purchase third party conferencing solutions.<\/p>
The intuitive interface enables users to find the features they need quickly. Scheduling meetings is easy with Microsoft and Google calendar integrations. Each employee receives a personal Videos Meetings URL that they can share with guests to meet at any time. For larger meetings, you can live stream directly on YouTube. Video Meetings is powered by WebRTC technology so that guests can access Meetings via an Internet browser without needing to download plugins or special software.
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Features.<\/span><\/h2><\/div><\/div>[\/et_pb_text][dsm_icon_list _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][\/dsm_icon_list][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\"1_3,1_3,1_3,1_3\" use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.18.0\" _module_preset=\"default\" width=\"100%\" max_width=\"1400px\" global_colors_info=\"{}\"][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Voice and telephony features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Voice-and-Telephony-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/phone.png\" icon_placement=\"left\" image_icon_width=\"24px\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Contact center features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Collaborative-Contact-Center-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/instant-messaging-1.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>
\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Team messaging features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Universal-Team-Messaging-Features-8x8-1.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/message.png\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]\u00a0<\/p>
Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=\"1_3\" _builder_version=\"4.17.6\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_blurb title=\"Video and audio features\" url=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/Video-and-Audio-Conferencing-Features.pdf\" image=\"https:\/\/hypertecsp.com\/wp-content\/uploads\/video.png\" alt=\"play button icon\" icon_placement=\"left\" _builder_version=\"4.18.1\" _module_preset=\"default\" header_level=\"h3\" header_font=\"|700|||||||\" header_font_size=\"20px\" header_line_height=\"1.2em\" body_text_color=\"#000000\" body_font_size=\"15px\" body_line_height=\"1.5em\" background_enable_color=\"off\" global_colors_info=\"{}\"]<\/p>
\u00a0<\/h4>\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
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\u00a0<\/h4>
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\u00a0<\/h4>Discover ><\/span><\/strong><\/h4>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-267485","page","type-page","status-publish","hentry"],"yoast_head":"\n
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